For most businesses, the past year has brought up some unique people challenges. With having to adapt working styles and communicate their policies surrounding tricky areas such as testing and vaccinations (plus keep up to date with COVID-secure measures), we know that many businesses have struggled with the complex HR issues involved.

If you are experiencing people challenges, are you confident you’re able to follow a fair and consistent disciplinary procedure?

The experts of member benefit, Citation, have created this handy guide packed with useful tips based on the most common questions they receive from their clients, including mistakes that might trip you up and how best to avoid them.